free shipping on orders over $39

phone: 916-480-0900

How it all works!

We are dedicated to offering nutritious, safe pet food with a personalized touch that's delivered right to your door. There are no commitments or contracts; you only order what you need, when you need it. Simply contact us via phone or order online and we'll do the rest. You sit and stay. We come and deliver!

 

We have several ways that are quick, easy, and convenient for you to place your order:

  • Call or text us at (916) 480-0900
  • LiveChat with us by clicking the “CHAT NOW” blue button on the bottom right of your screen
  • Click on the “One Click Done” reorder link in the reminder email that we send to you when we think you’re running low. This will replicate your last order. It's that simple!
  • Simply reply back to our gentle reminder email
  • Set up a Constant Kibble (auto-delivery) order every set amount of weeks for a standing order based on how much kibble you feed and how many bags you consistently purchase

 

Give one of our friendly Kibble Specialists a call at (916) 480-0900 and we’d be happy to tell you if your address is within one of our specific day routes or serviced by one of our courier partners. 

 

If you are located in the greater Sacramento area, as long as you place your online order by midnight the day before your regular route day, we can get your order to you as early as the next day! If you need to chat with us to place your order, we’re available in the office until 6:00pm on weekdays.  For local Nature’s Select deliveries, order online by midnight the night before your regular route day to ensure we load your order on our van.  If you need a special delivery on a day other than your regular route day or if it’s after 5:00am on your delivery day please give us a call at (916) 480-0900. We will try our best to get the food to you. Another option is to swing by our warehouse located in Sacramento to pick up your order.

 

For customers in the San Francisco Bay Area, outlying Sacramento, Central Valley, Sierra Foothills, and Reno/Tahoe Areas, these areas are serviced by a common carrier service and shipment cut-off time is 12:00pm for same day shipment. You should expect to receive your order by 8:00pm the next day.  Courier deliveries outside of the above mentioned areas can take 2-3 days to arrive.

 

Warehouse Pickup:  Local customers are encouraged to pick up their pet products from our warehouse at anytime. It’s always a pleasure putting a face with a voice! You might even be able to meet our Nature’s Select Official Taste Testers, Hunter and Hoover, at the time of your pickup! We’re open Monday – Friday, 8:00am - 6:00pm, and located at 5760 Roseville Rd, Suite 1, Sacramento, CA 95842.

To avoid a delivery fee, your pre-tax total must be over $39. If it’s under $39, there will be a $10 shipping fee added to your order.

 

Office Hours:

We are open Monday-Friday, 8:00am - 6:00pm, throughout the year except for the following holidays:

  • New Year's Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Christmas Day

For customers whose orders are shipped via a common carrier, orders will not be shipped out or delivered on these holidays. We will always let our customers know about our holiday hours and delivery schedules via our monthly newsletters.

 

Return Policy:

Our goal is to consistently exceed our customers’ expectations and our success is dependent on your happiness. If, for any reason, you’re not satisfied with our products and home delivery service, then we’re not satisfied. If one of our products isn’t working for your pet, we’d be happy to exchange it for another formula or product.

We will accept returns on products within 90 days of the shipment date.  You will be credited for the returned product, less $10 for a pick-up fee. However, the $10 pick-up fee will be waived if you’re exchanging your return for another formula, or if you bring the returned product back to our warehouse, or arrange shipment back to us on your own.