free shipping on orders over $39

phone: 916-480-0900

Delivery, Shipping & Returns

How can I find out which delivery method you use to deliver to my address?

Check out our delivery areas and timeframes below. If you don't see your area listed, please give one of our friendly Kibble Specialists a call at (916) 480-0900 and we’d be happy to tell you if your address is within one of our specific day routes or serviced by a courier service!

TUESDAY ROUTE (If ordered before 6:00pm on Monday):

Arden-Arcade, Cameron Park, Carmichael, Citrus Heights, El Dorado Hills, Fair Oaks, Folsom, Gold River, Orangevale, Placerville, Rancho Cordova, Shingle Springs

WEDNESDAY ROUTE (If ordered before 6:00pm on Tuesday):

Antelope, Elverta, Granite Bay, Lincoln, Loomis, Penryn, Rocklin, Roseville

THURSDAY ROUTE (If ordered before 6:00pm on Wednesday): 

Acampo, Elk Grove, Galt, Lodi, Rancho Murieta, Sacramento (south of the American River), Wilton

FRIDAY ROUTE (If ordered before 6:00pm on Thursday):

Davis, Dixon, Fairfield, Natomas, North Highlands, North Sacramento, Rio Linda, Sacramento (west of Fulton), Suisun City, Travis AFB, Vacaville, West Sacramento, Woodland

COMMON CARRIER ROUTE (If ordered before 12:00pm, it will be delivered the following day. Orders placed on the weekends will be shipped out on Monday and should arrive at your address on Tuesday):

San Francisco Bay Area, Outlying Sacramento, Central Valley, Sierra Foothills, and Reno/Tahoe Area

 

What if I need a delivery on a day other than the day you're in my neighborhood? 

If you need a special delivery on a day other than your regular route day or if it’s after 6:00am on your delivery day please give us a call at (916) 480-0900. We will try our best to get the food to you. Another option is to swing by our warehouse located in Sacramento to pick up your order.

 

Are there any delivery restrictions? 

To avoid a delivery fee, your pre-tax total must be at least $39. If it’s under $39, there will be a $10 delivery fee added to your order. 

For customers in the San Francisco Bay Area, outlying Sacramento, Central Valley, Sierra Foothills, and Reno/Tahoe areas, these areas are serviced by a common carrier service or USPS (for smaller orders) and shipment cut-off time is 12:00pm for same day shipment. For orders delivered via a common carrier service, you should expect to receive your order by 8:00pm the next day. Common carrier deliveries outside of the above mentioned areas and orders shipped via USPS can take 2-3 days to arrive. 

For local Nature’s Select deliveries, order online by midnight the night before your regular route day to ensure we load your order on our van. If you find yourself in a situation the morning of your delivery route day where your food supply is low and you forgot to place an order and it's before 7:00am, please CALL us at (916) 480-0900 to see if we can load your order onto our delivery van before our Kibble Haulers leave our warehouse. If it's after 7:00am, we can't guarantee that we'll be able to deliver your order that day.

 

Can I pick up my order?

Absolutely! Local customers are encouraged to pick up their pet products from our warehouse. It’s always a pleasure putting a face with a voice! You might even be able to meet our Nature’s Select Official Taste Testers, Hunter and Hoover, at the time of your pickup! We’re open Monday – Friday, 8:00am - 6:00pm, and located at 5760 Roseville Rd, Suite 1, Sacramento, CA 95842. 

 

What is your return policy?

REFUND POLICY

Our goal is to consistently exceed our customers’ expectations and our success is dependent on your happiness. If, for any reason, you’re not satisfied with our products and home delivery service, then we’re not satisfied. If one of our products isn’t working for your pet, we’d be happy to exchange it for another formula or product.

We will accept returns on products within 60 days of the shipment date. You will be credited for the returned product, less $10 for a pick-up fee. However, the $10 pick-up fee will be waived if you’re exchanging your return for another formula, or if you bring the returned product back to our warehouse, or arrange shipment back to us on your own.

We reserve the right to verify information and at our discretion, to deny a refund in cases of suspected fraud or if the customer has abused the refund policy.

 

DAMAGES AND ISSUES

Please ensure you double check your shipping information when placing your order. We are not responsible for any damage or loss that results from incorrect information.

Please also inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

 

EXCEPTIONS/NON-RETURNABLE ITEMS

Final sale items and products knowingly purchased as damaged are not eligible for return or exchange.

 

I moved out of state. Where do I get my Nature’s Select pet food?

Contact us and we'll let you know who the nearest Nature’s Select distributor is to your new area.